Butler Music is the best. I ordered a Lanakai QM-NACET Electric/Accoustic Ukelele from another party and they didn't check to see if it was available before they sold it to me. With Christmas coming and no Uke to be seen they eventually just gave me a refund. Wow! Was I in a pickle. I searched the internet for the Uke. I finally located possibly the last and only one out there through Butler Music store. I spoke with Andy. and told him my predicament and asked if he was sure he had it and he said yes....it is in my hands as we speak. I was still a little leery but purchased the Uke. He told me it would be to me in two days as they were close to us. I once again was leery, I called the next day because I had not gotten the ups tracking code. He said he would email it again and it was on its way but, I received no email. Yesterday on the second day after ordering the Uke UPS showed up in front of our house with the Uke. You cannot imagine how happy I was. It was my daughter's main Chistmas gift. How amazing was that and how amazing are you Andy for your wonderful and gracious service and for being a man of your word... You are not only music to my heart but to my daughters. When she sees the beautiful piece and plays it, she will be ecststic. My husband absolutely loved it as I did. Thank you for making our Christmas. God bless you all and Merry, merry Christmas to all who helped get the Uke to us so timely and in time for the special day..
Let me start by saying I have the upmost respect for everyone at Butler Music for a number of reasons but the primary one is, if anyone has been in the music biz (players, retail sales, production) at all at any level for any length of time. Your first impression from anyone at the store should be, they're very knowledgeable about what they sale and service. I don't know the owner Jeff or anyone else there as well as I know Jack but, I do know for a fact that they attend music industry product show's such as Namm and others to "stay in the now" for lack of a better term. I taught guitar there for a brief time a couple of years ago and was blessed with the opportunity to get to know Jack. I'm sure I drove Jack F'N crazy (if not all them) on most days. Jeff (the owner) struck me as the type of guy that would rather have lost a bit of money than to lose a customer. If memory serves me correctly, Butler Music also gives charitable contributions to the local schools and there music departments. With all of this being said, try not to be so quick to post a bad review of Butler Music (or any music store for that matter) unless you have had first hand knowledge of there day to day business. I do know for sure that everyone at Butler Music has worked for Jeff a minimum of several years. I wish everyone at Butler Music the best of luck with the new location in the coming years.
This is a very professionally run establishment. Having not conducting any prior business the manager informed me that an old stolen card # of mine was attempting to make a purchase and their state of the art systems detected a potential fraud. Butler took the time to track me down on facebook and I was immediate notified of this. I was very impressed with how responsive they were. Thankfully I had previously deactivated the card and no damage done.
Danny
Being in the industry, working on films, I will certainly be giving Butler a look for mics, field recorders, stands, and lighting. Their prices are quite competitive and I look forward to starting a new relationship with this top notch, honest American company.
Definitely has the "small business" feel. The staff was more than friendly and very knowledgeable. I mentioned that I'd never restrung a guitar before, and the employee that helped asked: "oh. Would you like to watch?" Peerless customer service. They've earned a loyal patron in me.
God bless.........
I bought two guitars from Butler Music. The customer service is top notch. Shipping is very quick. When one guitar arrived damaged Andy at Butler shipped a new one ASAP along with issuing the return authorization immediately. Very professional.
Butler Music is a US Electronics Store based in Harrisonville, Missouri. Butler Music is located at 2205 North 291 highway, Harrisonville, MO 64701, USA.
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